At a glance
“We needed a trusted partner that could help us scale across borders without slowing down. Borderless AI made it feel effortless.”
— Rachel Moosa, Chief People Officer at The Ritz-Carlton Yacht Collection
Ritz-Carlton’s luxury travel division was scaling rapidly across multiple countries, but lacked HR and payroll infrastructure to support executive hiring in new markets. With Borderless AI, they onboarded seamlessly, ensured full benefits compliance, and brought all entities under one AI-powered platform.
Impact TLDR:
- 6 countries launched: Ritz-Carlton expanded operations across Europe and Asia, fully compliant from day one.
- 100% compliance record: Seamless onboarding and payroll management with zero compliance issues globally.
- $70K+ monthly payroll processed: Borderless AI handles complex multi-country payroll for Ritz-Carlton’s international staff.
- Luxury experience focus: Freed from admin burdens, the HR team now focuses on delivering world-class hospitality.
AI-powered HR infrastructure: Borderless AI became a cornerstone of Ritz-Carlton’s global people operations.
Scaling cross-border hiring without legacy HR overhead
As The Ritz-Carlton Yacht Collection expanded its luxury cruise experiences, the People Ops team faced a growing challenge: How to compliantly hire, pay, and manage staff across multiple countries without building an in-house legal and HR back-office for each location?
Managing contracts, tax compliance, and payroll in global jurisdictions was time-consuming and risk-prone. The team wanted to scale without adding operational complexity.
Borderless AI's global employment platform
Ritz-Carlton turned to Borderless AI’s Employer of Record and global payroll solution to simplify their operations.
With Borderless AI, the team could:
- Onboard new employees in record time (4–6 days vs. industry standard of 2–3 weeks)
- Automate multi-country compliance checks
- Run consolidated payroll across 6 countries in one system
- Avoid costly local entity setup
Global payroll, unified and automated
By consolidating payments into one system, the Ritz-Carlton Yacht Collection now handles over $70K+ in monthly payroll transactions without the need for manual cross-border transfers or reconciliation.
All payments are processed on-time and in the local currency of each employee, fully automated through Borderless AI’s payroll engine.
A strategic partner for global expansion
“Borderless AI didn’t just solve the compliance piece; they gave our team the confidence to hire and retain top talent, anywhere.”
