At a glance
"Switching to Borderless AI felt like a breath of fresh air. Everything from onboarding to paying our team just works."
— Holly Warwick, People Ops at Ground News
Ground News, a leading news and media platform, decided to replace its previous Employer of Record provider after growing dissatisfaction with service, responsiveness, and platform usability. They transitioned 10 of their employees across multiple countries to Borderless AI’s Employer of Record solution, seeking a partner who could provide speed, compliance, and a more human experience.
With Borderless AI, Ground News experienced a seamless migration, simplified onboarding, and timely payroll in local currencies, restoring confidence in their global employment operations.
Impact TL;DR:
- 10 employees migrated to Borderless AI without service disruption
- Onboarding completed in 7 days
- 100% payroll accuracy and on-time payments in multiple countries
- Improved support experience, with fast, clear responses
- Unified platform for compliance, contracts, and payroll
Outgrowing their existing EOR provider
Ground News had been using a legacy EOR platform to manage employment for team members across borders. While this platform initially met their needs, ongoing issues began to erode trust:
- Slow response times to support requests, leading to payroll and compliance uncertainty.
- Onboarding bottlenecks that delayed start dates for new hires.
- Limited flexibility when handling country-specific employment nuances.
- A transactional experience that lacked the proactive guidance their People Ops team needed.
As the team scaled internationally, these challenges created unnecessary friction. Ground New realized they needed more than a vendor; they needed a responsive, knowledgeable partner who could keep up with their pace and ensure a smooth experience for every employee, no matter where they were based.
A fast, confident switch to Borderless AI
Ground News turned to Borderless AI’s Employer of Record platform to take the stress out of global hiring and payroll. The transition was managed end-to-end by Borderless AI’s customer success team, ensuring employees experienced zero disruption in pay or benefits.
Key benefits Ground News experienced:
- Seamless migration of 10 employees from a legacy EOR platform without gaps in coverage or compliance.
- Lightning-fast onboarding, with all team members set up and active in days rather than weeks.
- Country-specific expertise, ensuring every employment contract, benefits package, and tax obligation met local regulations.
- On-time, in-currency payroll powered by Borderless AI’s payments engine, eliminating delays and foreign exchange headaches.
- A proactive support team that responds in hours, not days.
Restoring trust in global payroll
With Borderless AI, Ground News gained more than a new platform; they gained peace of mind. Every month, payroll runs smoothly and employees are paid on time in their local currency. Compliance checks are built into the process, and the Ground News team can see everything in one dashboard.
"The Borderless team is super connected to us, and any time something comes up — whether it’s a real issue or just a “what if” scenario — they jump in quickly and work with us to figure it out"
— Alix Findlay, People Ops at Ground News
