What is

Agent of Record (AOR)


Agents of Record act as your representative and deal with everything related to health insurance on your behalf. Read the complete glossary definition.

Many employers offer health insurance as a crucial benefit to their staff. This helps employees remain healthy and offers them essential access to quality healthcare. 

Managing a corporate insurance policy can be a daunting task, however. There are policy wording, details, claims, and other things to worry about. That’s why many companies turn to Agents of Record (AORs) to manage insurance policies on their behalf. 

What Is an Agent of Record?

An Agent of Record or an AOR is an individual or organization with the authority to represent an insurance policyholder. As the employer, you give an AOR the authority to manage your insurance policy, including negotiating terms, making changes, and handling claims. 

AOR Responsibilities and Benefits  

AORs take care of several important aspects of insurance policies. They can guide you through setting up coverage, managing policies, and submitting claims. In addition, AORs often provide consulting to help you get the most out of your insurance policy as a benefit for employees. 

Policy Management

The AOR's primary responsibility is to manage the insurance policy on behalf of the policyholder. They review policy terms, identify coverage needs, and align the policy with the policyholder’s requirements. They also recommend changes and modifications when needed. 

Relationship Management

The AOR also acts as the liaison between the policyholder and the insurance company. Rather than managing communication yourself, the AOR takes care of all the back and forth for you. This makes the process more efficient, and AORs handle any disputes that may arise along the way. 

Claims Assistance

All claims also go through the AOR. The agency helps policyholders navigate the claims process with expert guidance and support. They help claimants gather the necessary documentation, submit the claim to the insurance company, and follow up on its progress.

Risk Assessment and Coverage Analysis

On top of basic management, an AOR can be a great partner in helping you decide the coverage you need. They conduct thorough coverage analysis and help you make an informed decision about the ideal plan for your employees. 

Top Health Benefits for Global Employees 

Health benefits are an important part of almost any benefits package. For a global team, the types of benefits you offer will depend on your team’s location, size, budget, and other factors. Here are some of the benefits you may consider for global teams. 

  • Comprehensive medical coverage: If your team is based in a country without universal healthcare, then offering comprehensive medical coverage is essential. This should include coverage for hospitalization, outpatient services, specialist consultations, emergency care, and prescription medications. 
  • Preventive care and wellness programs: Promoting preventive care and wellness initiatives can have long-term benefits for both employees and the organization. Include coverage for preventive services such as vaccinations, annual check-ups, screenings, and wellness programs. 
  • Mental health support: Good mental health is critical for employee well-being. You may consider offering coverage for mental health services, including counseling, therapy, and psychiatric consultations.
  • International coverage and assistance: If your employees travel for work or are digital nomads, you may want to provide coverage beyond their home country. This will cover them while they travel for work and for leisure. 
  • Maternity and family care: Many labor codes dictate mandatory maternity leave as well as paternity or parental leave. You could top up these benefits with extended leave, coverage for prenatal and postnatal care, and other family-oriented health insurance.
  • Employee Assistance Programs (EAP): EAPs are special programs that provide confidential counseling and support to employees and their families. They can help staff through various personal and work-related issues. For example, EAPs may help employees manage stress, achieve work-life balance, and prevent burnout.  
  • Health and wellness resources: You may also consider offering employees access to health and wellness resources. This could include online health portals, educational materials, and mobile health apps. These resources can empower employees to proactively manage their health, access information, and engage in healthy behaviors. 

Design the Perfect Benefits Package with Borderless 

Borderless helps you craft localized benefits packages for your employees worldwide. With the right benefits package, you can access top global talent and increase retention. Find out how